Get to the core of your employee experience with one question

Pinpoint your company's biggest strengths and weaknesses with the help of Lattice's eNPS surveys.

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ENPS overview

Turn every employee into a promoter

Incorporate eNPS Surveys as a part of your People strategy program to understand your employee advocates.

Uncover every detail about what impacts your employee experience

Learn what has the greatest impact on your eNPS with detailed follow-up engagement themes.

Predict the future of your org

Are your top performers flight risks? Is your next generation of leaders detracting from your organization?

Turn employees into advocates

Use Engagement survey results to identify how the employee experience can be improved to turn all your employees into promoters.

Learn whether your A-players are your biggest fans

eNPS connected to performance can show you whether your top performers are also your biggest promoters.

“I’m also obsessed with both Pulse and the eNPS feature. I literally check the sentiment, eNPS score, and comments every day, so I can get a deeper understanding of employee motivation. Understanding their current mood and where their motivational triggers are is a day-to-day task for the People and Culture team.”

Melisa Guerbi  —  Director of People & Culture at Valtech

eNPS, explained

Employee Net Promoter Score is a way to measure your company’s employee 
experience based on the concept of Net Promoter Score, pioneered by Bain & Company and Fred Reichheld, which measures customer experience and loyalty.

Promoters 9 - 10

These are your most enthusiastic and loyal employees. They are ambassadors for your brand, love their role, see a clear future with the company, and likely refer strong candidates from their network to open roles.

Passives 7 - 8

These employees are generally satisfied with their experience at work, but they aren’t as excited about or enamored with your company as promoters. There is a lot of value in understanding feedback from this group to discover what can be done to move them into the Promoter category.

Detractors 0 - 6

These employees are often dissatisfied and can do damage to your company and brand through disengagement, apathy, and negativity about their roles.

99% overall customer satisfaction rating on G2

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