Customer Onboarding & Continued Support
Every Lattice customer has access to our Customer Experience team who have helped 4,500+ organizations create a performance management and engagement program they love. We believe that a successful experience with our platform starts with a seamless implementation process coupled with continued support throughout the journey with Lattice.
![Photo of Gillian Heltai](jpg/60da08724098d93391eb5e90_photo%20-%20gillian%20heltai.jpg)
Lattice University
Learn how to take advantage of everything Lattice has to offer. Find solutions to challenges and new capabilities in the platform to continue building high-performing and engaged teams.
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Lattice Advisory Services
Developing a People strategy can be complicated — that’s why we’re here. From getting started guides to researched and data-backed planning, meet the team that’s making People Success a little more navigable.
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Change Management Hub
Change is always tricky. But with our collection of fully customizable resources, we can help you make a smooth introduction of Lattice so everyone at your company will be excited to get started.
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From our Customers
Lattice helps companies identify the moments, experiences, and relationships that make employees the most engaged, and gives data-driven people teams the power to drive change and measure impact.
![Photo of Alli Myatt](jpg/60da0a42cd9fcb8068d9040d_photo%20-%20alli%20myatt%20-%20card.jpg)
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4,500+ organizations trust Lattice
Partnership from Day 1
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Onboarding Schedule
- Kick-off call to determine goals and launch priorities
- Configuration and integration guidance
- HR admin, manager, and employee training
- Live webinars focused on best practices and adoption strategies
Executive Business Reviews
- Revisit business objectives and discuss usage
- Product roadmap updates & feature adoption recommendations
- Iterate upon existing people success program
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Onboarding Content
- Access over 150 quick video tutorials about every Lattice feature
- Designated curricula for admins, managers, and employees
Ongoing Support
- In-app chat and email support
- Exclusive virtual events and webinars for product updates and feature best practices
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